Return and Refund Policy
Last Updated: 1 May, 2025
At flyotkt.com, we aim to provide a seamless and trustworthy booking experience. We understand that plans can change unexpectedly, which is why we have established a clear and transparent Return and Refund Policy. This document outlines eligibility requirements, necessary documentation, and the procedure for submitting a refund request.
Scope of This Policy
- Eligibility criteria for cancellations and refunds
- Documentation required to evaluate your request
- Timeframes for processing refunds
- Non-refundable bookings and administrative charges
Note: All refunds depend on the policies of the respective service provider (airlines, hotels, travel partners, etc.) as well as the time and date of your cancellation request.
1. Definitions
- Company: Refers to flyotkt.com (“we”, “us”, “our”).
- Service: Any reservation, booking, or travel-related product offered through our platform.
- Order: A confirmed booking made via our website.
- You: The customer using our website and services.
- Website: https://flyotkt.com
2. Refund Eligibility
A refund may be issued if the following conditions are satisfied:
- The booking was made directly through flyotkt.com.
- Your request complies with the cancellation rules of the service provider.
- You submit the required documentation, including:
- Booking confirmation or ticket copy
- Proof of payment
- Supporting documents (e.g., medical records, travel advisories)
- Refunds are typically processed to the original payment method unless otherwise stated.
Important: Certain bookings—such as discounted fares, special deals, last-minute offers, or blocked seats—may be entirely non-refundable. Late submissions or requests outside provider policy guidelines may also result in no refund. Administrative charges may be deducted where applicable.
3. How to Request a Refund
- Review Provider Terms: Check the refund and cancellation rules associated with your booking.
- Collect Documentation: Prepare your booking ID, payment proof, and any supporting documents.
- Explain Your Request: Provide a clear reason for seeking a refund.
- Submit on Time: Ensure your request is filed before the provider’s deadline.
- Need Assistance? Our support team is available to help at any step of the process.
4. Refund Processing Time
Refund timelines depend on the service provider and the payment method used. While flyotkt.com helps coordinate the process, we are not responsible for delays caused by external partners.
Estimated Timeframes
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Processing time varies by bank
Exceptional Situations
Refunds may be approved under special circumstances, including:
- Medical emergencies supported by valid documentation
- Death of an immediate family member
- Natural calamities or government-imposed travel restrictions
5. Changes to This Policy
flyotkt.com may revise or update this Return and Refund Policy at any time. Any modifications will be posted on this page, and the “Last Updated” date will be adjusted accordingly. Continued use of our services signifies acceptance of the updated policy.
6. Contact Us
If you require support or have questions related to a refund request, please contact us:
Email: info@flyotkt.com
Phone: +1 (800) 236-2740
The flyotkt team is dedicated to ensuring that every refund request is handled with fairness, clarity, and efficiency.