Fulfillment Policy

Fulfillment Policy

This Fulfillment Policy explains how Assist Adjusting LLC fulfills travel bookings and services purchased through https://flyotkt.com/.

Nature of Services

Assist Adjusting LLC operates as an independent online travel agency. We assist customers in searching, comparing, and booking flights and related travel services. We are not an airline, hotel, or transportation provider.

All travel services are fulfilled by airlines and third-party suppliers according to their respective terms and conditions.

Booking Confirmation

• Once a booking request is submitted, it is processed through our system or by an authorized travel agent.
• A booking is considered confirmed only after ticket issuance by the airline or confirmation by the applicable supplier.
• Customers receive booking confirmation details via email, including itinerary, ticket number (when issued), and fare rules.

Ticket Issuance

• Airline tickets are typically issued within 24 hours of successful payment, subject to airline availability and fare validation.
• In some cases, ticket issuance may take longer due to airline verification, payment review, or fare confirmation requirements.
• If a ticket cannot be issued, customers will be notified and the booking may be canceled or modified as applicable.

Delivery of Services

• E-Tickets: Airline tickets are delivered electronically to the email address provided during booking.
• Hotel & Other Services: Confirmation vouchers or service details are sent electronically once the supplier confirms the reservation.
• No physical tickets or documents are shipped.

Payment Processing

• All payments are processed securely at the time of booking.
• Charges may include base fares, government taxes, airline fees, supplier charges, and applicable service or transaction fees.
• The final total amount is disclosed to the customer before payment confirmation.

Changes, Cancellations & Refunds

• All changes, cancellations, and refunds are governed by airline and supplier fare rules.
• Assist Adjusting LLC service fees and post-ticketing fees may apply and are disclosed separately.
• Approved refunds are processed according to airline timelines and may take several business days to reflect in the original form of payment.

Failed or Incomplete Fulfillment

• If a booking cannot be fulfilled due to availability issues, payment failure, or supplier restrictions, customers will be notified promptly.
• In such cases, a refund or alternative option may be offered in accordance with airline or supplier policies.

Customer Responsibilities

Customers are responsible for:

• Providing accurate passenger information as shown on government-issued identification
• Reviewing fare rules, travel restrictions, visa requirements, and baggage policies
• Checking booking confirmations promptly and notifying us of any discrepancies

Contact & Support

For questions regarding booking fulfillment or assistance with your reservation, please contact our customer support team using the details available on our Contact Us page.